ABOUT CLOUD9

HIGH ON LIFE

Get on Cloud 9, and experience a feeling of extreme happiness!

Cloud9xp.com is the #1 online African marketplace and booking service for leisure experiences.

We believe that everyone deserves to have fun, feel good and be happy. We believe happiness starts with a drop, becomes a ripple and creates a wave. We believe happiness is amplified when shared. Put simply, Cloud9xp is in the business of happiness and are passionate about giving people more #HighOnLife moments.

We curate and highlight top leisure experiences for you to partake from wherever you are in Africa, across different categories and styles - including but not limited to; Adventure & Outdoors, Water Sports, Foodie, Festivals & Concerts, Indoor Fun, Extreme Sports, Driving, Flying, Shooting, Corporate, Getaways, Luxury, Budget and Birthday experiences.

If you're on a quest for excitement, one of the Cloud9 experiences should be at the top of your list.


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Cloud9 Experiences

We are a Nairobi based happiness collective that promotes the “High On Life” modern lifestyle through activity vouchers. Take it to the extreme with our exhilarating activities, all hand picked by our seasoned experience masters. Feel the intense rush as you engage in an outdoor paintball battle, attack the mountain abseiling down vertical cliff faces or even take a leap bungee jumping. If you’re on a quest for excitement, one of the Cloud9 experiences should be at the top of your list.

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Cloud9 Store

Cloud9 Store is the premier lifestyle store for our kind - the #HighOnLife kind. We challenge each of you to live life to the fullest. Live your life on the edge and push yourself every single day to do things different as you stay happy. That’s what our “High On Life” mantra is all about - believing in yourself and following your instincts. We promote positive, adventure-seeking free spirits looking for pieces that truly understand and represent their lifestyle. All of our products; across apparel, consumer electronics and lifestyle items are authentic, and we only work with the most upstanding, and energetic brands in the world to bring you the best possible products.


Corporate Experiences

We believe that a team building experience is driven by the desire to connect and bond with colleagues as well as getting to know each other better and eventually, team players.

What better way to motivate your team than treating them to a fun, action packed, team building session, an adventure?

Our unique options offer a fantastic way to unwind, get outdoors and have a great time bonding with colleagues. We have a variety of team activities and experiences available on cloud9xp.com, giving you something for everyone to enjoy! From obstacle courses to Screeching tires on the race tracks, from archery lessons to water rafting in crashing streams, from shooting each other in a paintball fight to a weekend get away by the lake... we have curated the perfect package for your group, and we can assist with coordinating your booking too.

Simply use the search and filter features to narrow down and find the perfect location with experiences perfect for you.

If you're on a quest for excitement, one of the Cloud9 experiences should be at the top of your list.

Top 9 reasons workers enjoy team building events:

  1. Getting out of the office space and associating in a new environment
  2. Enjoying the experience of adventure, food, beverages and entertainment
  3. Using their problem solving skills
  4. Breaking down people barriers
  5. Learning new skills and experiences
  6. Being challenged and inspired
  7. Challenging and inspiring others
  8. They generally become happier
  9. Witness the wonders hidden within our beautiful continent

Whether it's a small team building event or a company-wide day out, Cloud9xp can help plan your company's next outing. Work Hard, Play Harder!

Please email us for more details at corporate@cloud9xp.com or call us on +254 710 880 290


“When a business owner buys Cloud9xp vouchers, they are giving a little piece of Africa - helping the thousands of other business owners who are employing thousands of Africans in the Cloud9xp ecosystem. If we as business owners procure from other local businesses we have a real shot at not just sustaining each other but helping others grow."

- Tesh Mbaabu, Cloud9xp Co-founder & MD


Privacy Policy

Cloud Nine Africa Ltd (CPR/2015/212155) is sensitive to the concerns our online users may have about the safety and use of the personal information they provide. Please read this Privacy Policy carefully to understand how any personal information collected by Cloud9xp is used.

This website www.Cloud9xp.com (the Site) is used by Cloud9xp to give visitors and customers (Users) access to various products and services (the Services).

Access to the Site and the provision of the Services is conditional on Users accepting the terms of this Privacy Policy. The Privacy Policy applies to the collection, storage, use and disclosure by Cloud9xp of the personal information of the individuals using the Site.

Although we will comply with this Privacy Policy in respect of information provided to us by persons under the age of 18 years, those persons must obtain the consent of a parent or guardian prior to using the Site and the parent or guardian will be responsible for appropriately supervising the person's use of the Site.

What we will do with a user’s personal information:

  • All personal information that Cloud9xp or its related bodies corporate collect is reasonably necessary for the purposes relating to providing our services to Users. The purposes include:

    1. process a booking and/or order (for example but not limited to sending order confirmation and booking confirmation details)
    2. enable Cloud9xp to communicate effectively, e.g. respond to any questions, concerns, or problems raised by the User
    3. enhance functionality of the Site and Services when a User is logged in, e.g. but not limited to personalised recommendations and submission of customer feedback.
    4. Breaking down people barriers
    5. Learning new skills and experiences
    6. Being challenged and inspired
    7. Challenging and inspiring others
    8. They generally become happier
    9. Witness the wonders hidden within our beautiful continent

  • If someone other than the individual provides us with personal information about an individual, that we did not ask for and we determine that we could have collected this information from the individual had we asked for it, we will notify the individual as soon as practicable. This notice will be given unless to do so would be in breach of an obligation of confidence. If we could not have collected this information, we will lawfully de identify or destroy that personal information.

What personal information we collect from you:

  • We request information from Users prior to their making a purchase or booking, for example contact information (like name, phone number, email address and delivery/ billing address). If there is an enquiry or trouble is experienced when processing an order or booking, this contact information is used to contact the User. This information will be saved for future orders and/ or bookings.

  • In order to facilitate purchases we also request financial information (like credit card number, expiration date). No credit card details are retained under any circumstances.
  • In order to provide the best possible service to our customers we record all calls handled by our Customer Happiness team for coaching and training purposes. At the beginning of each call you will be given the opportunity to request that your call is not recorded. Call recordings are stored for 48 hours after which time they will be deleted.
  • We will not generally collect any sensitive information from you, revealing your: race, ethnic origin, political opinions, religious or philosophical beliefs, trade union memberships or details of health or disability which we consider are unnecessary to our function.
  • The User will also be given the option to sign up for our email newsletter. Once subscribed, Cloud9xp may use personal information about the User for the primary purpose of providing User with services from Cloud9xp or its partner suppliers, and for other purposes for which you would reasonably expect us to use that information. This includes sending the User information about new 'experiences', products, services and special offers by post, telephone or any form of electronic communication. By subscribing, the User authorises Cloud9xp to use any email address or other contact information he/she has provided at any time for this purpose. The User will also be given the opportunity to 'opt-out' of receiving emailed information or other correspondence, by simply clicking the unsubscribe link at the bottom of any newsletter email they receive from us. The User agrees and acknowledges that even if he/she opts out of receiving marketing material, Cloud9xp may still send the User essential information that it is legally required to send the User relating to the services they have acquired from us.

What we will not do with a user’s personal information:

  • Cloud9xp will keep a user’s personal information confidential and not sell or knowingly divulge user information to advertisers or any other third parties other than our partner suppliers or intermediaries, in order to supply, or assist in the supply of a service e.g. Experience Providers and our customer feedback platform, and booking engines. Cloud9xp will take reasonable steps to ensure that these organisations are bound by privacy obligations in relation to the protection of User's personal information. Other than to partners, we will not share a user’s personal information, unless:

    1. we are required to share your information with a third party in order to comply with the law or to comply with a court order or subpoena;
    2. to enforce our Site rules;
    3. if it is necessary to provide it to our third party service providers, if any, such as data storage providers, who will be subject to strict contractual privacy obligations; or
    4. to protect the safety and security of our users and our Site.

What personal information we collect from you:

  • We request information from Users prior to their making a purchase or booking, for example contact information (like name, phone number, email address and delivery/ billing address). If there is an enquiry or trouble is experienced when processing an order or booking, this contact information is used to contact the User. This information will be saved for future orders and/ or bookings.

  • In order to facilitate purchases we also request financial information (like credit card number, expiration date). No credit card details are retained under any circumstances.
  • In order to provide the best possible service to our customers we record all calls handled by our Customer Happiness team for coaching and training purposes. At the beginning of each call you will be given the opportunity to request that your call is not recorded. Call recordings are stored for 48 hours after which time they will be deleted.
  • We will not generally collect any sensitive information from you, revealing your: race, ethnic origin, political opinions, religious or philosophical beliefs, trade union memberships or details of health or disability which we consider are unnecessary to our function.
  • The User will also be given the option to sign up for our email newsletter. Once subscribed, Cloud9xp may use personal information about the User for the primary purpose of providing User with services from Cloud9xp or its partner suppliers, and for other purposes for which you would reasonably expect us to use that information. This includes sending the User information about new 'experiences', products, services and special offers by post, telephone or any form of electronic communication. By subscribing, the User authorises Cloud9xp to use any email address or other contact information he/she has provided at any time for this purpose. The User will also be given the opportunity to 'opt-out' of receiving emailed information or other correspondence, by simply clicking the unsubscribe link at the bottom of any newsletter email they receive from us. The User agrees and acknowledges that even if he/she opts out of receiving marketing material, Cloud9xp may still send the User essential information that it is legally required to send the User relating to the services they have acquired from us.

User's consent to our use of personal information

  • We ask for users’ consent to the use of any personal information we collect from them in accordance with this Privacy Policy at the time of providing that information. If a user does not wish to provide us with their consent, they cannot agree to the Site Terms and Conditions and must not use the Site.

  • Our use of the personal information we collect is necessary in order for us to maintain the Site and facilitate users’ use of the Site. We do not collect any unnecessary personal data from users (for instance, their race or religious beliefs).

How long we hold a user’s personal information:

  • We will retain your information for as long as a Cloud9xp account is active or as necessary to comply with our legal obligations, resolve issues, address queries and enforce our agreements. If you no longer wish to use our Site or Services, you may request that your account be deactivated by contacting info@Cloud9xp.com or calling our Customer Experience Team on +254 710 880 290.

Keeping a user’s personal information accurate

  • The personal information we hold about a user (such as name and email address) is kept so that we may correctly identify that user. Users can update their personal information anytime from within the ‘My Account’ area of the Site.
  • We take all reasonable steps to ensure that personal information held by us is accurate, up-to-date, complete, relevant and not misleading. If you believe that any of your personal information is not accurate, up-to-date, complete, relevant and not misleading, please contact us (see below) and we will take all reasonable steps to correct it within a reasonable time.

Keeping a user’s personal information secure

  • Cloud9xp is committed to information security. We will use all reasonable endeavours to keep users’ personal information in a secure environment. For instance, each users’ personal information is encrypted whilst being sent to our server at the time of setting up an account. However, security cannot be guaranteed due to the nature of the internet.
  • Cloud9xp security measures are designed to assist in ensuring that users’ personal information is not accessed by unauthorised personnel, lost or misused. If you reasonably believe that there has been an unauthorised use or disclosure of your personal information please let us know by contacting our Privacy and Data Protection Officer (contact details below).
  • The security of your sensitive financial details is important to us. Credit card details are never stored by Cloud9xp. Credit card data is encrypted when being transferred through the payment gateway. Not only are all transactions secured using industry strength SSL encryption but, as additional protection, we also enforce the entry of the 3 or 4 digit credit card security numbers (CVN).

Anonymous information

  • Cloud9xp collects anonymous information about users and the activities of users on the Site. Anonymous information is information that is not linked to the name of a user. This information is used to assist us in enhancing the functionality of the Site and the information remains anonymous at all times.

Collection of Website Activity Information (Cookies)

  • Cloud9xp collects information about individual users and the activities of Users on the Site. This information is used to assist us in enhancing the functionality of the Site and Services.
  • Collection of website activity information is conducted via the use of ‘cookies’. In simple terms a cookie is a little piece of information handed to a web browser from a web server that contains information that can be retrieved from the server later. When a User visits the Site the server may attach a cookie to their computer’s memory. Cloud9xp uses cookies to the extent of recognising the User when they visit the Site and pairing that user with an account profile. Personal information can only be used to identify a user’s website activity when that user is logged in to their Cloud9xp customer account. Where a user is not logged in, website activity cannot be used to identify users.
  • Unless you are a User of Cloud9xp who is logged in to a Cloud9xp account at the time, this information is not linked to any personal information that the user may provide and cannot be used to identify users. A User may configure their computer so that it disables cookies or does not accept them.
  • We may also store your website activity in cookies which may be used by third party vendors, including Google, to serve ads based on your behaviour on our website. You may opt out of Google's use of cookies by visiting the Google advertising opt-out page.

Transfer of your data outside of Cloud9xp

  • Users’ personal information is uploaded to and kept on servers that we maintain or that are maintained by third parties that comply with strict contractual privacy obligations. It is not otherwise transferred internationally except where a copy is sent to the user at their request. Users consent for their personal information to be transferred and stored in this manner is obtained at the time of registration.

Third Party and Linked Sites

  • This web site contains links to other sites. Please be aware that Cloud9xp is not responsible for the privacy practices of such other sites. We encourage our users to be aware that when they leave our site to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Revision of this Privacy Policy

  • Cloud9xp reserves the right to change, modify, or revise this Privacy Policy in order to comply with any applicable laws or for any other reason at any time. Therefore our users are required to check the Privacy Policy periodically to read about any changes, modifications, or revisions. Users may wish to check it each time they submit personal information. You will be deemed to have consented to such variation by your continued use of the Site following any changes being made.

How can users access, change or delete their personally identifiable information?

  • Users have a right to get a copy from us of the personal information we hold about them. If you wish to receive a copy of this information please address your request to the Privacy and Data Protection Officer (contact details below). We will deal with your request promptly and in any case at least within 30 days of the date of receiving it. We will give access to the information in the manner you request, where reasonable and practicable. This will be subject to any exemptions allowed under the Privacy Act. We will correct or delete inaccurate or incomplete personal information we hold about you at your request.

Contacting Cloud9xp about this privacy policy

Please address all requests and questions about this privacy policy to:

Daisy Isiaho

Privacy and Data Protection Officer

info@cloud9xp.com

Cloud Nine Africa Limited, The Hub East Africa, Waiyaki Way, Nairobi, Kenya.

Copyright and Trademarks

  • All the material on this website is subject to the copyright of Cloud9xp or its third party licensors.
  • You must not reproduce any of the material contained on this web site except that you may download a copy of this web site to the local hard drive of the computer used to access the site; and print extracts of this web site, but only for your personal use.
  • You are not permitted to copy any of the material on this web site or otherwise incorporate it into or store in any other website, electronic retrieval system, publication or other work in any form; or provide a link to this website from another website without Cloud9xp's prior written consent.
  • To become an affiliate visit the affiliate section on the website.

Enquiries

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